Job Description

Work Location Options: Hybrid

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Global Advertising and Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500, and we aim to deliver on that by doing work that is both creative and effective.

The OnBrand Creative Agency sits within GABM. We aspire to be the creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond. We are seeking a Studio Manager to oversee the OnBrand Design Studio and Content Production Studio.

As a Studio Manager, this role will oversee daily operations, trafficking projects and managing resources by working collaboratively with project management, creative, and production leads. The Studio Manager must possess a proactive collaborative mind-set and be solution oriented in undefined territory.

The focus of this role will be to:

Facilitate and validate capacity planning and adjustments to ensure efficient utilization for multiple account portfolio work-streams across OnBrand and
Plan and traffic Design Studio & Content Production Studio projects through delivery, certifying that work-streams are operating smoothly and serving overall business goals. The Studio Manager will report to the Group Director of Content Production.

Day to day responsibilities include, but are not limited to:

Coordinate incoming Design and Content Production Studio resourcing requests and deliver ongoing resourcing decisions and project staffing plans. Meet with colleague stakeholders regularly to make communication easy and transparent regarding portfolio capacity issues and decisions on agency Studio resourcing or services. Oversee resource change management.
Studio Manager must flex staffing adjustment decisions accordingly in close support of colleagues.
Traffic Design & Content Production Studio projects from intake through the delivery of assets, managing schedules and ensuring accuracy in submissions at handoff.
Own and maintain effective and efficient Studio workflows that ensure compliance requirements in delivery are met.
Expert knowledge of the resourcing and capacity components of Workfront, including power-usage of workload balancer tool, to provide ongoing support for optimizing the tool informed by trends and best practices, and help OnBrand leadership apply this view to inform our resource decision making
Driving delivery of short-term project execution in Design Studio as a liaison for the Design Studio team to Account and Creative leads.
Project travel, budget and invoice tracking in partnership with the Operations team for Content Production Studio
Maintaining equipment organization and purchasing for Content Production Studio

Qualifications

5+ years in Agency Operations and resource management within an agency or in house. Strong knowledge and background in design and content production work types (e-mail, landing pages, banner animations, video, print and motion graphics) is priority. Experience serving a global financial service or travel/lifestyle brand is a plus
Must be an excellent collaborator and self-starter with change and risk management experience
Experience navigating tight timelines, supporting high-visibility initiatives, and always seek to identify opportunities for improvement.
Strong communication and managerial skills, with experience articulating the end-to-end creative process, framing strategic challenges and opportunities, and collaborating with a variety of partners and stakeholders by adapting communication style, content, and medium to suit the task or audience.
Relationship management. Ability to manage time and organize creative workloads with colleagues, partners and agencies. Must cut through clutter and drive results to reinforce integrity of the internal agency and American Express brand
Working knowledge of marketing operations and development. Ability to manage multiple projects simultaneously and thrive in a fast-paced and iterative work environment
Expert knowledge of Workfront, specifically with workload balancer and reporting functions
Continuously seeks and learns from feedback to improve
Bachelor’s degree required.

Salary Range: $78,000.00 to $$124,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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