Our purpose, Refresh the world and make a difference, is uniquely us, and part of our vision includes making a positive difference in people's lives, communities, and our planet by doing business the right way.

The Senior Director I, Quality Systems and Risk Management plays a critical leadership role within the North America Operating Unit Supply Chain QSE organization. This role ensures that all company-owned and co-manufacturing operations consistently produce products of the highest quality, safely and sustainably, in full compliance with The Coca-Cola Company’s standards, policies, and procedures.

This role sets the strategic agenda, manages cross-functional stakeholders, and drives execution of integrated quality systems and audit programs aligned with company standards and business goals.

What You’ll Do for Us:

Lead a team of quality systems and auditing professionals to uphold the highest standards of product safety, regulatory compliance, and continuous improvement across NAOU Supply Chain.
Set strategic direction for quality systems and risk management, aligning with business goals and regulatory requirements.
Oversee independent, risk-based audits of company-owned and co-manufacturing facilities to verify conformance to TCCC’s quality and food safety standards.
Analyze key food safety and quality performance indicators across sites to assess business risk and enhance audit effectiveness.
Lead the development and reporting of organizational metrics to improve audit and system performance.
Continuously monitor industry trends and emerging technologies to inform strategy and enhance food safety, quality, and audit practices.
Build and maintain strong relationships with internal and external stakeholders to ensure alignment and support for audit initiatives.
Represent the audit function in cross-functional forums and contribute to broader supply chain and quality strategies.
Lead capability building initiatives for HACCP, including hands-on training, internal auditing programs, and train-the-trainer sessions to strengthen site-level competencies.
Mentor and develop audit team members, fostering a high-performance and growth-oriented environment.
Influence and align with senior stakeholders to drive transformation and change management across the supply chain.
Provide strategic oversight of risk management practices, ensuring proactive identification and mitigation of operational and compliance risks.

What You'll Need

Requirements & Qualifications:

Bachelor’s degree in science, Engineering, or related technical field.
HACCP/ PCQI Certification required
10+ years in quality, food safety, or auditing roles within FMCG or pharmaceutical sectors.
Proven leadership experience in leading large-scale transformation programs and change management.
Experience with implementation of quality assurance, quality control, and management system programs and activities (e.g. HACCP, GFSI, ISO9000 / 22000, SPC, continuous improvement methodologies etc.)
Experience with digital quality and compliance systems (e.g., EtQ, SAP, data analytics platforms) to support audit execution, reporting, and continuous improvement.
Demonstrated effective communication skills (written, oral, and presentation)
Experience with comprehensive root cause analysis and problem-solving methodologies.
Familiarity with and exposure to lean / six sigma tools and methodologies
Understanding of the importance of technical governance in delivering a quality product
Demonstrated evidence of critical thinking, logic, patience, reasoning, empathy, continuous learning, and development

Travel Required: 50 - 75% Travel within North America

Skills:

Continual Improvement Process; Product Specifications; Supply Chain; Critical Control Points; Quality Assurance Systems; Quality Metrics; Process Control; Good Manufacturing Practices (GMP); Waterfall Model; Quality Reporting; Quality Inspections; Packaging; Process Engineering; Microsoft Office; Communication; Food Safety and Sanitation; Global Collaborations; Statistical Process Control (SPC); Shipping; Lean Six Sigma (LSS); Food Chemistry

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Senior Director I, Quality Systems & Risk Management