About Pagaya

Shape the Future of Finance

Pagaya is building a leading artificial intelligence network to help our partners grow their businesses and better serve their customers.

Pagaya is a global technology company making life-changing financial products and services available to more people nationwide, as it reshapes the financial services ecosystem. By using machine learning, a vast data network and a sophisticated AI-driven approach, Pagaya provides comprehensive consumer credit and residential real estate solutions for its partners, their customers, and investors. Its proprietary API and capital solutions integrate into its network of partners to deliver seamless user experiences and greater access to the mainstream economy. Pagaya has offices in New York and Tel Aviv. For more information, visit pagaya.com.

Let's create better outcomes together!

About the Role

We are seeking a highly organized and proactive IT Specialist / Program Manager to join our team. The ideal candidate will be responsible for providing exceptional project management to by managing an IT support queue, a CISO/DevOps/IT Mutual Change Management Process, System Admin Sprints, and process documentation.

Responsibilities

Process Documentation - Write clear documents both in a casual tone to guide our end-users through various processes but also a more technical tone for our staff members.
IT Queue Management - Our tech team works in a series of ticket queues and as project manager will oversee the prioritization, tracking, and resolution of issues within these queues to ensure timely and efficient project delivery, while coordinating with technical teams to address bottlenecks and escalate critical issues when necessary.
Project Management - Help break down projects into timelines, subtasks, and flowcharts to help explain technical processes and goals to executives.
System Admin Sprints - Help prioritize and sort system admin requests into biweekly sprints and keep our system admins able to perform at their best.

Requirements

Minimum of 1-2 years of experience in a Project Management role or similar support position.
Certifications in project management a plus
Technical Expertise:
Solid understanding of GSuite, Okta, JAMF, Microsoft Intune, and other common SaaS applications.
Proficiency with macOS and Windows operating systems.
Basic knowledge of networking, VPNs, and troubleshooting network connectivity issues.
Process Skills - Familiarity with Sprints, ticket queues, project planning, and more.
Proactive & Organized:
Demonstrated proactiveness in identifying technical issues before they become problems.
Highly organized with strong attention to detail and the ability to manage tasks efficiently.
Customer Focused:
Strong verbal and written communication skills with a customer-centric approach.
Ability to work in a fast-paced environment and provide a high level of service to end-users.

The pay ranges for New York-based hires are commensurate with candidate experience.

Pay ranges for candidates working in locations other than New York may differ based on the cost of labor in that location.

Compensation Range for New York Based Hires

$110,000 - $140,000 USD

Our Team

Pagaya was founded in 2016 by seasoned research, finance, and technology entrepreneurs with our head quarters located in NYC and Tel Aviv.

We move fast and smart, identifying new opportunities and building end-to-end solutions from AI models and unique data sources. Every Pagaya team member is solving new and exciting challenges every day in a culture based on partnership, collaboration, and community.

Join a team of builders who are working every day to enable better outcomes for our partners and their customers.

Our Values

Continuously Learn- We challenge ourselves for the sake of getting better as individuals, as teams, and as an organization to deliver for our partners.
Debate and Commit- We respectfully and openly debate to strengthen our ideas and build shared conviction - once we decide, we go all in, together.
Dream Big and Act- We boldly tackle complex problems, pressure-test solutions in real-time, and adapt with speed and energy.
Advance Inclusion- We create a world where everyone can win, designing systems that better represent people and generate sustainable value for our employees, partners and investors.
Be Accountable Together- We proudly own our actions and our results, taking initiative to ensure our work gets over the finish line as a team.

More than just a job

We believe health, happiness, and productivity go hand-in-hand. That's why we're continually looking to enhance the ways we support you with benefits programs and perks that allow every Pagayan to do the best work of their life.

Pagaya

Details

New Jobs

IT Specialist / Program Manager