Payment Operations Lead

GoDaddy • Full-time • US • 1m ago

Location Details:Remote - United States

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

Join our team

Payment Operations has an integral role in our Global Payments Department. We're responsible for the daily operations of our payment acceptance and payout functions, that powers billions in annual GPV. This team ensures that customers are able to seamlessly pay for their goods and services on GoDaddy.com by managing and optimizing payment acceptance processes. The team drives bottom line impact by analyzing and summarizing transaction data, advising on and coordinating payment acceptance related projects, finding opportunities for metric improvement, collaborating with development teams to facilitate in-depth end-to-end testing for all experimentation and optimizations, and managing relationships with third party vendors.

What you'll get to do...

Mentor a high-performance team, and drive cross-functional payment initiatives.
Manage key external partnerships to set new standards in recurring billing, payment routing, and performance optimization.
You’ll help lead global programs to improve payment acceptance and reduce costs, collaborate across analytics, product, and engineering, and develop automated reporting and monitoring tools.
The role also involves managing vendor relationships, designing and executing payment routing experiments, and leading robust QA and troubleshooting efforts.
You’ll regularly communicate insights and results to senior leadership and proactively recommend strategies to ensure GoDaddy is driving world-class payment processing performance.

Your experience should include...

5+ years in operations, analytics, or related functions, with experience leading high-impact projects and initiatives.
5+ years of experience extracting data and metrics to visualize findings, determine and drive improvements.
3+ years experience managing vendor relationships.
Advanced SQL and Excel skills to produce complex analysis and leadership level reporting.

You might also have...

Experience in the payments industry with proven experience optimizing approval rates, costs, and/or other payment metrics related to transaction acceptance for digital and physical goods from the lens of an e-commerce merchant, Acquirer, or scheme.
Experience with corporate Accounting standards.

We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

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