We're looking for an enthusiastic Customer Service Representative to partner with members of the Customer Service and Operations teams coordinating incoming and outgoing clients' samples. In addition, the CSR will greet visitors, answer incoming calls and provide support for internal/external customers.
Responsibilities:
- Manage incoming/outgoing couriers; process return samples to customers in a timely manner.
- Enter samples into the CRM (Customer Relationship Management) system.
- Provide additional support to the Customer Service team, courier service and internal groups.
- Greet clients, vendors, and visitors; answer multiple phone lines and direct incoming calls when needed.
Work Schedule: Mon - Fri, 8am-5pm
*Local candidates are encouraged to apply.*
Qualifications
- 3+ years customer service experience/operations support.
- Excellent professional, verbal, and written communication skills.
- Proficient in Microsoft Office and Outlook.
- SAP or other CRM database experience a plus.
- Clean driving record to assist with courier team, when needed.
This position is subject to ITAR (International Traffic in Arms Regulations). All accepted applicants must be U.S. Persons as defined by ITAR:
- U.S. Citizen
- U.S. Permanent Resident (i.e. “Green Card Holder”)
- Political Asylee or Refugee
Physical Requirements:
- Able to lift up to 25lbs.
The essential physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We will consider reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.
