Company Overview:
Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!
Job Title & Role Description:
The Training & Development (T&D) Specialist is responsible for designing, developing, and implementing comprehensive training programs for our staff at Upward Health. This includes a wide range of training formats, such as instructor-led, web-based, and virtual classroom settings. The specialist will work closely with leadership and subject matter experts to ensure that all roles are well-trained, supported, and compliant with regulations. The T&D Specialist will play a key role in improving staff effectiveness and ensuring that training programs align with the organization's goals and regulatory requirements.
Skills Required:
- Experience in designing and developing training content and programs.
- Skilled in delivering training across various platforms, including in-person, web-based, and remote.
- Knowledge of adult learning methodologies to develop effective and engaging training programs.
- Strong understanding of clinical operations, healthcare regulations, and patient care best practices preferred.
- Knowledge of chronic care management, population health, and value-based care preferred.
- Willingness to travel (10% of total working time) to Upward Health markets to deliver training as needed.
- Excellent verbal and written communication skills, with the ability to engage and educate diverse audiences.
- Proficient in Microsoft Office Suite, especially PowerPoint, Excel, Outlook, etc.
- Previous experience managing a Learning Management Systems (LMS), knowledge of ADP WorkforceNow a plus.
- Experience facilitating clinical systems training, knowledge of Athena and Salesforce a plus.
- Ability to troubleshoot and adapt training materials to address evolving needs and feedback.
- Strong organizational skills with the ability to manage multiple training projects and deadlines.
- Ability to handle sensitive information with professionalism and confidentiality.
- Bachelor's degree in human resources, education or a related field required.
- 3 - 5 years of experience in training and development with content development experience required.
Key Behaviors:
Collaborative:
- Works closely with subject matter experts to develop and deliver effective training.
Adaptability:
- Able to quickly adapt to changes in training needs or regulations, and adjust content and delivery methods accordingly.
Engagement:
- Enthusiastic and skilled in delivering training that motivates and engages staff.
Customer-Oriented:
- Exhibits excellent customer service skills by supporting teams and addressing their training needs.
Continuous Improvement:
- Demonstrates a commitment to ongoing growth and improvement of training programs, seeking feedback and implementing enhancements.
Self-Motivated:
- Proactively manages tasks and projects, meeting deadlines and managing workload efficiently.
Attention to Detail:
- Focused on accuracy and quality, ensuring that training materials and programs meet high standards.
Competencies:
Training Delivery:
- Experience in delivering training various roles, including healthcare professionals such as RNs, MAs, and medical directors.
Content Design Skills
- Ability to creatively design visually appealing and clear, concise training content.
Evaluation & Assessment:
- Ability to evaluate the effectiveness of training programs using metrics and feedback, and make necessary adjustments for continuous improvement.
Compliance Knowledge:
- Ensures that training programs comply with all relevant federal and state regulations, payer requirements, and service definitions.
Technology Integration:
- Strong ability to integrate various technological tools, such as LMS and internal systems into the training process.
Communication & Interpersonal Skills:
- Capable of clearly communicating training content and engaging effectively with clinical and non-clinical teams.
Project Management:
- Strong organizational and time management skills to handle multiple projects and prioritize tasks in a fast-paced environment.
Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
