The IT Support Specialist, reporting to the IT Operations Manager, will provide technical assistance and support for end-users within the organization.
This role is responsible for troubleshooting hardware and software issues, monitoring and maintaining IT systems and services, and implementing solutions to ensure efficient and reliable technology operations.
The IT Support Specialist will also contribute to improving IT processes, managing user accounts, and delivering excellent customer service to all team members. If you are passionate about problem-solving, systems management, and delivering top notch tech solutions to your peers, and are ready to work in a highly collaborative, small-sized team environment, join us and make an impact!
KEY DUTIES & RESPONSIBILITIES:
• Provide first-level technical support to resolve service, hardware, software, and network related issues for end-users.
• Monitor and respond to IT support requests through the ticketing system in a timely manner. • Configure, install, and maintain IT equipment, including desktops, laptops, mobile devices, and peripherals.
• Assist with managing user accounts, permissions, and access across various systems. • Support IT infrastructure, including networks, applications, and cloud-based services. • Collaborate with the IT Operations Manager to implement and maintain IT policies and procedures.
• Identify and recommend improvements to IT processes and workflows.
• Document technical issues and solutions to contribute to a knowledge base for future reference.
• Assist with employee onboarding by setting up IT resources and providing training on systems and tools.
• Ensure IT equipment and systems are secure and comply with organizational standards.
• Support upgrades and deployments of new applications and services. QUALIFICATIONS, SKILLS & ABILITIES BASIC QUALIFICATIONS:
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience OR
• Minimum three years’ experience in IT support or similar role.
• Minimum three years’ experience with Microsoft 365 applications and cloud services (e.g., Teams, Exchange, OneDrive).
• While this is remote work, candidates must be authorized to work lawfully in the United States for Call2Recycle, with or without sponsorship.
PREFERRED EXPERIENCE:
• Experience administering Microsoft 365 (e.g., Entra, Intune, Defender, Purview, Exchange, Teams, and SharePoint)
• Experience in Azure DevOps preferred.
• Proficiency in troubleshooting hardware, software, and network-related issues.
• Strong proficiency with Microsoft Office Suite. • Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to document technical solutions clearly and concisely.
• Experience with cybersecurity awareness and best practices.
• Experience working in a team-oriented, collaborative environment. KNOWLEDGE & EXPERIENCE:
• Experience with IT support tools, such as ticketing systems and remote desktop software.
• Proficiency in troubleshooting and maintaining Windows operating systems.
• Basic knowledge of ERP and CRM systems is an advantage.
• Familiarity with system integrations and cloud-based platforms.
SKILLS:
• Strong organizational skills with attention to detail.
• Strong customer service skills.
• A quick learner with the ability to efficiently learn business concepts and adapt to an innovative environment where processes may change.
• Ability to manage multiple support requests effectively. Ability to effectively prioritize and execute tasks.
• Eagerness to learn and adapt to new systems and processes quickly.
• Excellent time management and prioritization abilities. • Strong interpersonal skills to interact with a diverse team.
• A self-starter with a desire to work in a mission-driven organization and a collaborative environment.
• Possesses a positive, solutions-oriented mindset and thrives in a fast-paced, dynamic environment that requires a balance of urgency, patience, and adaptability.
WORKING CONDITIONS:
• This position is remote based within the United States or Canada. Candidates must be able to work from a U.S. or Canada-based location and be eligible to work lawfully in the United States or Canada for Call2Recycle.
• Limited travel (estimated 2-3 times per year) as needed. Travel could include, but not be limited to, attending conferences, customer meetings, or team/organization-wide meetings. Call2Recycle’s corporate office is in Marietta, GA. This position does not need to be based there.
• The work hours, Monday - Friday, are 8 hours per day.
