Overview
The API & Integrations Documentation Specialist is responsible for creating and maintaining the Origami Risk API documentation portal. This person will also author accurate, engaging, and user-centric API, developer, and product documentation, recipes, and API help and support articles that adheres to the Origami Risk style guidelines. While the role will focus mainly on API and developer documentation, this role will also create other help center materials as needed.
Responsibilities
- Works in a fast-paced environment and able to maintain multiple projects at once.
- Understands industry standards and best practices for API developer portals.
- Develops and creates an enterprise API and developer documentation strategy.
- Creates and maintains the Origami Risk API documentation portal.
- Maintains and updates API documentation as changes and enhancements are made.
- Collaborates with subject matter experts (SMEs) to produce API, developer, and platform help materials.
- Works closely with SMEs to understand the technical details of our APIs and how they integrate with various systems.
- Creates comprehensive and accurate documentation for APIs, including their functionalities, capabilities, and integration processes.
- Translates complex technical information into clear, concise, and easy-to-understand documentation for developers.
- Creates diagrams, flowcharts, and other visual aids to assist in understanding the API.
- Analyzes user feedback to improve user experience.
- Assists with the investigation and solution development for gaps in documentation.
- Contributes to the improvement of the team’s documentation process and style, as well as cross-functional efforts.
- Partners with clients and implementation services to ensure product success.
- Creates integration and connector descriptions and other content as needed to support the Origami Workflow and Integration Center
- Champions and models Origami Risk’s values (Prioritize Clients’ Trust and Success, Innovate with an Entrepreneurial Spirit, Collaborate and Win as a Team).
- Other duties as assigned.
Qualifications
- Bachelor’s Degree in English, Technical Communications, Technical Writing, or relevant field of study.
- Ability to demonstrate understanding of documentation/content lifecycle.
- 4+ years’ experience as a Technical Writer with at least 3 years of experience creating SOAP API and developer documentation
- Experience creating and maintaining an API documentation portal.
- Preferable, intermediate to advanced experience understanding Microsoft C# programming language
- Intermediate to advanced experience creating and publishing API and developer documentation using tools such as Drupal, Swagger, Postman, etc.
- Experience creating and configuring https://readme.com/
Who We Are
Origami Risk provides integrated SaaS solutions to organizations across the risk and insurance ecosystem — from insured corporate and public entities to brokers and risk consultants, insurers, third party claims administrators (TPAs), and risk pools. We deliver our risk management and insurance core system solutions from a cloud-based platform that is highly configurable, completely scalable, and accessible via web browser and mobile app.
Dais Technology, a subsidiary of Origami Risk, provides a no-code platform that revolutionizes insurance product creation for MGAs, insurers, and reinsurers. Dais’ event-based architecture enables AI-driven bundling, automation, and real-time deployment.
Solutions from Origami Risk and Dais Technology are backed by a best-in-class service team of experienced risk and insurance professionals who possess a balance of industry knowledge and technological expertise. A singular focus on helping clients achieve their business objectives underlies our approach to developing, implementing, and supporting our risk management, safety, compliance, and insurance core system technology solutions.
Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.
Caution: Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends with origamirisk.com or talent.icims.com. And to confirm the legitimacy of any recruiting communication, l feel free to email transparencycheck@origamirisk.com.
