Digital products playa central rolein how we create value for customers, support the teams who serve them, and shape the consumer experience. Our product organization brings together small, empowered teams that move with clarity, speed, and purpose, enabling digital to be a meaningful source of advantage across our operating unit.
Our work touches the experiences that keep the business running, including customer journeys, service delivery, sales workflows, and the systems that connect them. We are raising our standards for product craft and rebuilding the platforms behind these experiences.
We are growing our in-house design practice and looking for senior design leaders who want to help shape it from the inside. Designers work side-by-side with Product, Engineering, and Research to turn complex workflows into simple, coherent, human experiences. If you want to both lead through craft and grow other designers,we’dlove to meet you.
The UI/UX Product Design Lead is a player–coach role responsible for leading and developing a team of Product Designers whileremaininghands-on in shaping key product experiences. You will set the bar for design quality, coherence, and craft across multiple product teams, while directly contributing to complex or high-impact design work yourself.
In this role,you’lllead a team of designers through discovery, concept development, validation, and execution,helping them grow their judgment, confidence, and product thinking.You’llpartner closely with Product Managers, Engineers, and Researchers to shape end-to-end experiences that are intuitive, scalable, and grounded in real user needs.
This role is ideal for a senior design leader who enjoys building and coaching a team, setting clear standards, and staying deeply connected to the work.
Design Leadership & Team Development
Lead, coach, and develop a team of Product Designers, providing clear direction, regular feedback, and thoughtful critique
Establish clear expectations for quality, craft, and collaboration across the design team
Support hiring, onboarding, performance development, and career growth for designers
Foster a culture of learning, critique, and continuous improvement
Remain actively involved in design for complex journeys or strategically important product areas
Produce and review high-quality interaction design, flows, prototypes, and visual design
Modelstrong designjudgment and execution, setting the standard for usability, accessibility, and polish
Discovery & Experience Design
Partner with Product, Engineering, and Research to shape discovery, clarify problem spaces, and explore solutions
Translate user insight into clear experience concepts, design principles, and cohesive end-to-end journeys
Support rapid prototyping, testing, and iteration to learn quickly and reduce risk
Influencing; Microsoft Azure; Business Processes; Software Development; Waterfall Model; Agile Methodology; Microsoft Office; Risk Mitigation Strategies; Application Development; Strategic IT; Software Development Life Cycle (SDLC); Change Management; Vendor Management; Process Improvement Plans; Negotiation; Business Value Creation
