FLM/Sanitation Operations Manager
JOB DESCRIPTION
JOB TITLE:
Operations Manager / Sanitation Manager
REPORTS TO (title):
District Manager / RGM / GM
DEPARTMENT:
Management
POSITION SUMMARY:
Describe the general purpose of the job or why the job exists.
Client Retention/Customer Relationships / One Best Team / Quality/Productivity
Safety / Financial
CRITICAL ATTRIBUTES/SKILLS:
A list of principle on-going responsibilities that is necessary to accomplish the purpose of the job.
- Must be able to follow instruction.
- Must be able to pass background check.
- Must be able to pass a drug screen.
- Must have a high-quality standard.
- Must be able to work flexible hours.
- Must have reliable transportation.
- Must be able to work well with other people.
- Must be able to read, write, and count.
- Must be able to operate Microsoft Office programs, MSS programs, and Aramark programs.
- Must be able to work quickly and safely.
- Must implement, train, and follow all established work rules; including, but not limited to: GMPs.
- Must physically be able to stand a minimum of (8) eight hours to a maximum of (16) sixteen hours daily.
- Must be able to stoop and bend while lifting weight up to (50) lb.
- Must be able to climb onto and crawl under machinery as required.
- Must present and teach established safety orientation and safety training sessions.
- Must be able to implement and run the Aramark Sanitation OPX program.
- Must be able to complete a Go Spot Check site audit monthly.
- Must be able to run MSS program.
- Performs quality control inspections of entire facility every month. Able to recognize acceptable and non-acceptable cleaning practices and make necessary changes.
Ensures that all areas and equipment are safe and sanitary.
Performs other duties as directed by Aramark management/client.
ESSENTIAL JOB FUNCTIONS/REQUIREMENTS
CLIENT RETENTION / CUSTOMER RELATIONSHIPS
- You are the Aramark business agent at your site.
- Deliver service as contracted and promised.
- Use agreed upon KPIs to track performance.
- Conduct regular consultative business reviews with client, capture information using scorecard tool, or meeting minutes (MJRs).
- Build client relationships.
- Keep all Confidential and proprietary Aramark information and any other information directed by your Aramark manager confidential and inside Aramark management at all times.
- Create a web of influence.
- Demonstrate and document Aramark’s value.
- Participate in customer and community activities and functions.
- Customer retention.
ONE BEST TEAM
- Communicate team vision, goals, and purpose.
- Team selection and recruitment.
- Communication of standards (safety, productivity, quality), employee handbook
- Team assessment and training.
- Appraisals.
- Individual development plans (documented orientation, ongoing training records)
- Monthly Team Meetings.
- Monthly training sessions (Safety, Job Skill, Life Skills, Other Mandatory Training).
- Create a caring environment and good relationships.
- Employee retention, low employee turnover (goal of 20% or less).
- Leadership development/succession planning.
QUALITY/PRODUCTIVITY
- Service/Delivery.
- Aramark Sanitation OPX Program in place and operational.
- Assess service delivery and customer expectations (SPM).
- Implement productivity and technology innovations.
- Measurement and feedback.
- Internal – quality and productivity targets, Go Spot check audits completed monthly.
- Lead Sanitation in external – industry specific, i.e.: ISO-9000, BRC/SQF, FSMA, FDA, etc. inspections.
- Customer Food Safety Inspections – Weekly.
- Conduct Monthly Joint Review, semi-annual customer feedback.
- Employee – Employee Satisfaction Survey.
SAFETY
- Establish Standards.
- Procedures, Behaviors, Observation, Reporting, Zero tolerance.
- No reportable injuries, no lost days of work.
- Provide and document Safety Training.
- GMM reporting, monthly/weekly focus.
- Assess and measure outcomes.
- Display and use Aramark safety program.
- Conduct root cause analysis in the GMM on all accidents and reported unsafe conditions.
- Effectively manage all worker comp claims.
FINANCIAL
- Full P&L Responsibilities for Account Site.
- Manage labor, revenue, and expenses to maximize FLC.
- Invoice in a timely manner.
- Follow-up and collect payments.
- Pursue pre-payment.
- Budget.
- Create annual budgets and then manage to meet or exceed budget.
- Manage Revenue and FLC to within 5% of monthly estimates.
- Base Business Growth.
- Grow base business 5% per year.
- Support Regional Sales Executives by delivering excellent service.
DESIRED EXPERIENCE/EDUCATION
5 years of previous management experience in a fast-paced production environment.
Associate degree in business administration.
Computer literate: be able to compile reports, create presentations, understands Microsoft Office computer programs (excel, ppt, word).
