Warby Parker is on the lookout for an enthusiastic Manufacturing Specialist to join our corporate team in Soho, NYC. The ideal person will work with the Manufacturing Manager, plus internal and third-party labs to ensure customer orders are produced with the best quality, cost, and delivery time, using data to drive decision-making. You will also work daily to address aging customer orders, oversee requests from our manufacturing labs, and assist with production planning and inventory management. We strive to create extraordinary eyewear shopping and ownership experiences. As a member of our Manufacturing team, you'll be essential in the delivery of world-class service to each and every customer who shops with us.
What you'll do:
- Work with internal and third-party labs to ensure exceptional production performance
- Resolve manufacturing lab and retail store requests
- Oversee inbound purchase orders
- Oversee inventory levels
- Work cross-functionally with the Order Management, Supply Chain, Inventory, and Planning teams to ensure smooth order processing
- Manage and resolve aging orders for our customers, driving lead time target adherence
- Assist with new product launches
- Provide solutions for unexpected exceptions, both internally and externally
- Identify, develop, and lead continuous improvement initiatives as the business grows
Who you are:
- A hard-working team player and excellent communicator with a great attitude
- Able to work both independently and collaboratively with internal and external partners; a self-starter
- Can build reports and use data to drive decision-making
- Able to work proactively, think creatively, and facilitate testing of new ideas
- Comfortable working on ambiguous and open-ended problems
- Experience with Microsoft Office and Google Workspace products
- Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)
Extra credit:
- Experience with assemble-to-order production
- Experience with continuous improvement tools (DMAIC, Lean, etc.)
Some benefits of working at Warby Parker for full-time employees:
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Flexible vacation policy
- Paid Holidays
- Retirement savings plan with a company match
- Parental leave (non-birthing parents included)
- Short-term disability
- Employee Assistance Program (EAP)
- Bereavement Support
- Education Reimbursement
- Free eyewear
- And more (just ask!)
