Warby Parker is looking for a Final Mile Quality & Logistics Manager to join our Product Strategy and Operations Team, ensuring our frames, lenses, and accessories arrive in perfect condition to our points of distribution from our global vendor base. In this highly collaborative role, you’ll be accountable for the oversight and analysis of product movements at the final inspection stages through to our freight forwarders and stateside delivery. Reporting into the Sr. Director of Overseas Operations, you’ll ensure efficient and compliant shipments with a constant eye on risk mitigation and continual improvements. Sound like your dream gig? Read on!
What you’ll do:
- Manage and optimize our final mile operations, from bulk quality inspection scheduling to freight forwarder routing and booking, transportation modes, customs clearance, and delivery to our distribution channels
- Refine existing risk mitigation contingency planning to ensure the operation is well-positioned to navigate evolving geopolitical headwinds, climate change impact on shipping routes, and domestic port disruptions
- Oversee the trade compliance program that governs our import/export activities to the U.S. and Canada, including duty drawback, pursuit of tariff rebates, and FTA adoption
- Monitor changes in trade and customs regulations and industry best practices, providing guidance and leadership on international logistics matters
- Lead systems integration strategies and review new technologies to provide better visibility of shipment data, shipment cost, landed cost, and other actionable data
- Drive and participate in continuous improvement projects aimed at increasing efficiency, reducing costs, and enhancing quality across the global Warby Parker supplier network
Who you are:
- Backed by 5+ years of direct experience in international logistics, customs compliance, and global trade regulations
- Well-versed in conducting data-led negotiations and overall relationship management with freight forwarders, customs brokers, and third-party logistics suppliers
- Someone with expert knowledge of HTS codes, Incoterms, customs brokerage, and import/export documentation
- Experienced with trade compliance software and systems, such as global trade management (GTM), transportation management systems (TMS), and CBP’s ACE Portal
- An excellent communicator both online and in person, demonstrating strong cross-functional collaborative skills
- Detail-oriented with super-strong organizational and analytical skills, able to gather inputs across data sources for informed decision-making
- An expert in Microsoft Excel and Google Applications
- Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)
Extra credit:
- Proficiency with the ERP system Oracle Fusion
- A bachelor’s degree in supply chain management, logistics, international trade, or a related field
- Relevant certifications such as Certified Customs Specialist (CCS), Licensed Customs Broker, or Certified Export Specialist (CES)
- IATA/FIATA certification
Some benefits of working at Warby Parker for full-time employees:
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Flexible vacation policy
- Paid Holidays
- Retirement savings plan with a company match
- Parental leave (non-birthing parents included)
- Short-term disability
- Employee Assistance Program (EAP)
- Bereavement Support
- Education Reimbursement
- Free eyewear
- And more (just ask!)
