About the team + role
Robinhood’s value of Radical Customer Focus drives us to build innovative product experiences, services, and capabilities that help customers succeed at every level. As the PM for Platinum, you will be driving the strategy and execution of new product experiences and internal capabilities that will grow one of our fastest growing customer segments - High Value Customers.
You’ll lead a team dedicated to creating innovative approaches to service and exclusive offerings. You’ll be working closely with a passionate group of data scientists, engineers, designers and our leadership team. Your leadership will be instrumental in launching innovative features and platforms that empower our users.
The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.
What you’ll do
- Drive the execution of major initiatives that will deliver customer growth, asset growth, and retention
- Draft requirements for initiatives that are clear, accurate, and easily translatable into technical requirements. Be thorough in defining goals and success criteria.
- Be a leader, work across functions to provide clarity and direction to ensure initiatives are moving forward effectively
- Foster a culture of learning and iteration through experimentation.
- Partner across engineers, designers, researchers, data scientists and marketers to better understand our customers and their most pressing needs.
- Deliver delightful consumer experiences that take the uncertainty and fear out of finances.
- Ensure products are delivered on time with an extremely high bar for quality of experience.
What you bring
- Bachelor’s or Master's Degree
- 6+ years of direct product management experience building high-quality consumer products
- 2+ years of experience working in sales systems, consumer growth, CRM, or lead generation
- Familiarity and interest in sales processes
- Demonstrated history of using research, experimentation and analytics to guide decision making
- Past experience working with design and UXR in previous roles.
- Excellent communication and collaboration skills
What we offer
- Market competitive and pay equity-focused compensation structure
- 100% paid health insurance for employees with 90% coverage for dependents
- Annual lifestyle wallet for personal wellness, learning and development, and more!
- Lifetime maximum benefit for family forming and fertility benefits
- Dedicated mental health support for employees and eligible dependents
- Generous time away including company holidays, paid time off, sick time, parental leave, and more!
- Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on September 19, 2024.
Please see the independent bias audit report covering our use of Covey here.
