About the Team:
Our marketing team is responsible for developing and producing dynamic marketing and promotional campaigns for four productions per season, leading a robust annual membership campaign, raising institutional brand visibility and recognition, and promoting New York Theatre Workshop's wide range of community programs, including education and engagement initiatives, artist workshop activities, radical access programs, and fundraising efforts.
About the Position:
New York Theatre Workshop is seeking a skilled and detail-oriented Database Associate. Reporting to the Database and Audience Services Manager, this position will focus on and serve as support on the organization's Spektrix CRM system, ensuring the database supports NYTW's strategic goals in ticketing, fundraising, marketing, and customer engagement. Along with this, they will be a key support for the Box Office, Development and Marketing Departments.
- This role is primarily data-focused with responsibilities including but not limited to building and overseeing events in Spektrix, generating targeted lists for marketing, fundraising and telesales campaigns, maintaining donor recognition lists, updating customer records, building and tracking offers and promotions, organizing accessible seating inquiries, and distributing daily and weekly reports.
- Assists with timely processing of incoming gifts via check, credit card, cash, stock, and gifts in-kind, soft credits, address updates, new donor entry, and identifying duplicates.
- Assists in audit preparation and acts as a liaison with the Internal Operations Department with tasks including tracking bank deposits and delivering reports and back-up documentation in a timely manner.
- Supports ticket consignment efforts and handles House Seat inquiries.
- Processes group sales, responds to inquiries, and keeps detailed records.
- Assists in general website support with updates and minor editing, as well as communication support to patrons through eblasts with a focus on list segmentation and dynamic content
- Cross trains on all front-of-house roles to serve as a backup for callouts and special circumstances and maintains F-03 and S95 certifications.
- Updates and maintains the Development department's monthly financial goals tracker.
- Reports on gifts and trends for the Development and Operations Departments, utilizing query, export and reporting tools in Spektrix.
About You:
- You are committed to equity, diversity and inclusion in all aspects of your work.
- You have exceptional attention to detail.
- You're able to work independently and efficiently with deadline-oriented projects.
- You are a creative problem solver and eager to find technical solutions and data-based answers.
- You're comfortable engaging with patrons, staff and donors in a professional manner.
- You possess strong critical thinking, learning and decision-making skills.
- You have 2-3 years of relevant Box Office experience.
- You have experience with both non-profit fundraising and ticket sales platforms (Spektrix preferred), including funds, campaigns and gift-entry.
- You have experience maintaining CRM data including experience in report writing and data analysis.
- You're very comfortable operating a computer with Spektrix software and Microsoft Windows Office Suite software (Excel, Word, Outlook and Teams)
- You have experience using and troubleshooting ticket printers and ticket scanner.
This is a full-time non-exempt position with a salary range of $45,000-$50,000. Benefits include employer paid medical, dental and life insurance and paid time off. NYTW has several affinity spaces and a Core Team of staff members across the organization committed to moving specific initiatives forward in our focus on Equity, Diversity, and Inclusion.
Please note that NYTW is in a hybrid work environment with Marketing professionals in the office a minimum of three days a week and attending all in-person events. In-office days and hours must be flexible given our robust calendar of events. Some evenings, weekends and on-call times will be required. This position will require onsite, in-person activity, so the applicant should intend to reside in the greater NYC area.
We know that there are great candidates that may not have all the qualifications listed above but possess intuitive knowledge or other fully transferable skills. So don't hesitate to apply and tell us about yourself if that's you.
To apply, please use the following hyperlink and fill out the required fields on the job application: https://www.nytw.org/about/work-nytw/. Applications will be accepted through August 8, 2025.
NYTW is an Equal Opportunity Employer (EOE). We are committed to diversity in all areas of our work, on and offstage. We encourage applicants with a unique cultural perspective inclusive of race, ethnicity, gender identity or expression, class, physical ability, and sexual orientation.
